Start with Velo, not Google.

Velo sets the consent signals on your website. If your Google tags are missing Consent Mode or TCF signals, or show the wrong state, contact Velo support first, not Google.

We can see how Velo is set up on your site and fix the cause with you. Google support asks for proof that you contacted your consent platform before it helps, so keep our reply.

A person on the Velo team reads and answers every message. There is no bot.

• Google Consent Mode support: use the Google Consent Mode support form. It reaches the team with your request marked as a Google Consent Mode issue.
• Email: write to support@veloconsent.com. Put Google Consent Mode in the subject for a Consent Mode or TCF issue.
• Contact form: anything else goes through the contact page.

Business days are Monday to Friday, except public holidays in Spain. Most messages get an answer the same working day.

The first reply is a technical answer: what we found on your site and the first step to fix it. It is never just a note that we will get back to you.

• Setting up the latest version of Google Consent Mode correctly, with the snippet or the Velo CMP template in Google Tag Manager.
• Questions about the TCF and Velo’s current TCF status.
• The Velo banner on your websites: wording, design, regions and behaviour.
• Ongoing troubleshooting for all of the above, for as long as you use Velo, on every plan.

Include what helps us see the problem straight away:

• Your website address and the page where it happens.
• What you expected, and what you saw.
• Your latest Scanner result, or a screenshot of the debug panel or Tag Assistant.
• Whether the site uses Google Tag Manager, gtag.js or Google tag gateway.