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Billing and plans

Understand your plan and usage.

Check your session allowance, know what happens at the limit and find invoices and billing controls in your workspace.

3 min readReviewed 23 September 2026

Choose the right allowance

Velo plans combine a monthly session allowance with feature entitlements. Free supports one site. Pro supports unlimited sites; that does not mean unlimited sessions.

Standard plans · reviewed 23 September 2026
PlanMonthly sessionsSitesPrice
Free2,5001€0
Pro10,000Unlimited€7/month
Pro25,000Unlimited€12/month
Pro50,000Unlimited€19/month
Pro100,000Unlimited€29/month
Pro250,000Unlimited€49/month

Pro also enables custom logos, removal of Velo branding and on-demand scans. For custom requirements, contact the team. Check current pricing and the checkout details before selecting a plan.

Find your current usage

  1. Open Settings → Plan & usage in the workspace.
  2. Review the active plan, included sessions and the current usage meter.
  3. Use the projection shown to decide whether your allowance fits the month’s expected traffic.
  4. If you manage several sites, treat the plan allowance as a workspace allowance. Adding a site does not create another allowance.

Use the Velo usage meter when checking your plan. Sessions are not the same as page views, and counts from a different analytics tool may use different definitions or exclusions.

What happens when you reach the limit?

Your existing live banner keeps working.

When the session allowance is exceeded, banner editing, scans and adding new sites can be paused until you upgrade or usage resets. The live banner continues collecting consent.

If an editing control is disabled, check Plan & usage before troubleshooting your installation. Choose an allowance that covers expected traffic, then return to the action that was paused.

Do not remove the snippet to fix a usage warning. Removing it would remove the visitor’s consent controls from the website.

Manage payment details and invoices

  1. Sign in as the workspace owner and open Plan & usage.
  2. For an existing paid subscription, choose Manage billing to open the billing portal.
  3. Use the available portal controls to update payment details, review invoices and manage the subscription.
  4. Review any price, timing and proration information shown before confirming a change.

Other workspace roles may not have permission to manage billing. If the button is unavailable, check the account role and whether the workspace has a paid subscription.

Common billing questions

How do I cancel or change my subscription?

Open Manage billing as the workspace owner and use the available subscription controls. Review the effective date and any charge or credit shown before confirming. If the change you need is not available, contact support.

My payment failed. What should I do?

Open Manage billing, update the payment method and review the outstanding invoice. Return to the workspace to check the subscription status. If it remains unresolved, send support the invoice reference and workspace details.

Where can I request a refund?

Read the refund policy and contact support@veloconsent.com with the invoice reference and the reason for the request. Do not include full card details.

Does unlimited sites mean unlimited traffic?

No. Pro removes the site-count cap, while the monthly session allowance follows the tier you selected. Review the workspace usage meter before adding high-traffic sites.