Help centre

How can we help?

Everything you need to install Velo, wire up Consent Mode v2, style your banner and keep every region compliant, in one place.

The consent layer behind 100+ marketing teams

Answers in plain languageLive in 72hEU · UK · US coveragePeople, not a ticket queue
The short version

Ask, honour, recover

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RejectAccept all
Step 1

Ask, in plain language

The banner reads like a sentence, themed to your brand. Stuck on copy or styling? The banner guides cover every option.

Necessaryalways on
Analyticsanalytics_storage
Advertisingad_storage
Step 2

Honour every choice

Tags stay blocked until the visitor agrees, category by category. The regions guides show how each regime is applied.

+37%
average ROAS lift
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Step 3

Recover the signal

Consent Mode v2 is wired the way Google expects. The recovery guides explain what gets modelled and how to read it.

Common questions

Where do I paste the Velo snippet?

One script tag, high in your <head>, plus the Google Tag Manager template. Velo loads on its own and blocks every tag until the visitor decides, so the order of your other scripts does not matter. The developer docs walk through each site builder.

How does Velo recover lost conversions?

On a typical site, 34% of sessions sit behind the banner and never reach your reports. Velo wires Consent Mode v2 the way Google expects, so visitors who decline are still modelled. Most sites recover 20 to 40% of the conversions they were quietly losing. See how recovery works.

Which regions does one banner cover?

One layer reads the visitor's country at the edge and applies the right regime on its own: opt in across the EEA and the UK, opt out for US state laws, a light touch notice everywhere else. There are no separate banners to build or maintain. Set your regions.

Can I move across from another consent tool?

Yes. Velo maps your existing categories and vendors across, so you keep your look and your consent records. Most teams are fully live within 72 hours of the snippet going in. Tell us what you are on today and we will map it for you.

How is Velo billed?

One flat fee, with no per visitor metering and no surprise overage. You can change plan or update your billing details in the dashboard, and every invoice is there to download. Pricing lays out exactly what each plan includes.

Can I show a regulator how consent was captured?

Every accept, reject and preference is written to an anonymised, time stamped log at the edge. It is exportable and tied to nothing that identifies a person, so when a regulator or a client asks, you have the answer ready. About the audit log.

Still stuck?

Talk to a real person

If a guide does not answer it, write to us. Velo is built and run by the team at Amplio Data in Barcelona, so the reply comes from someone who knows your setup, not a ticket queue.

Stay compliant. Recover the signal.

Add Velo once and get the banner, the regions, the audit log and Consent Mode v2 working together, live in 72 hours.

Consent saved