The Velo help centre

What do you want
to get done?

Get your banner live, check your tags and make sense of your settings. Clear steps, from setup to the small fixes.

Find an answer

Quick answersFind your platform Test Google tags Find an invoice

Find your next step.

15 practical guides

Getting started

Create your account, connect a website and check the complete visitor experience.

What you need Setup checklist Go-live checks

Installing the snippet

Choose your platform, place the code correctly and fix a missing or duplicated banner.

Choose a method Platform guides Banner missing?

Consent Mode v2

Understand the four consent signals and test accept, reject and preference changes in Google tags.

The four signals Tag order Test in Tag Assistant

Debug mode

Check that Velo sets consent before your Google tags, and fix a tag that loads first.

Turn it on Read the results A tag loaded first

Basic and advanced consent mode

Compare the two modes, and set up basic consent mode if your policy needs it.

Compare the modes Turn on basic Block Google tags

Google tags and tag gateway

Set consent checks for every tag, choose the advertising options and keep consent working with tag gateway.

Consent checks Google tag gateway Server-side tagging

Google tag gateway

Serve Google tags from your own domain and keep Velo’s consent default first.

What it does Check a tag Recommended setups

Google’s banner requirements

How Velo’s default banner meets Google’s technical requirements, and the one thing you add.

The requirements What you add Check your site

Consent Mode support

Velo support is your first contact for missing consent signals on Google tags.

Why Velo first How to reach us Reply times

Enhanced conversions

Send hashed contact details with your Google Ads conversions, only when the visitor allows advertising.

Turn it on in Google Ads Set it up in GTM Test with a form

Meta Pixel and Signals Gateway

Gate the Meta Pixel and Signals Gateway Pixel on advertising consent and remove duplicate events.

Meta Pixel in GTM Signals Gateway Duplicate events

Microsoft UET Consent Mode

Connect the UET tag to the advertising category, test the asc value and check the Consent signal column.

UET in your website UET in GTM Test the signal

Banner and styling

Adjust colours, placement, languages and the privacy button without losing a clear visitor choice.

Appearance Copy and languages Google’s requirements Changes not live?

Regions and compliance

Review opt-in and opt-out defaults, country overrides and Global Privacy Control behaviour.

Regional defaults Country settings Verify behaviour

Billing and plans

Compare allowances, understand usage limits and find invoices, payment details and plan controls.

Plan allowances Usage limits Invoices and billing

Something not working?

Start with the symptom.

Go straight to the checks that help you narrow it down.

The banner is not showing Google tags fire before consent My banner changes are not live I have reached my session limit

A person can help, too.

Show us where you got stuck.

Send your website URL, platform, installation method and what you expected to happen. A screenshot or Tag Assistant result helps us get to the right answer.

Email the Velo team