The Velo help centre

What do you want
to get done?

Get your banner live, check your tags and make sense of your settings. Clear steps, from setup to the small fixes.

Find an answer

Quick answersFind your platform Test Google tags Find an invoice

Find your next step.

6 practical guides

Getting started

Create your account, connect a website and check the complete visitor experience.

What you need Setup checklist Go-live checks

Installing the snippet

Choose your platform, place the code correctly and fix a missing or duplicated banner.

Choose a method Platform guides Banner missing?

Consent Mode v2

Understand the four consent signals and test accept, reject and preference changes in Google tags.

The four signals Tag order Test in Tag Assistant

Banner and styling

Adjust colours, placement, languages and the privacy button without losing a clear visitor choice.

Appearance Copy and languages Changes not live?

Regions and compliance

Review opt-in and opt-out defaults, country overrides and Global Privacy Control behaviour.

Regional defaults Country settings Verify behaviour

Billing and plans

Compare allowances, understand usage limits and find invoices, payment details and plan controls.

Plan allowances Usage limits Invoices and billing

Something not working?

Start with the symptom.

Go straight to the checks that help you narrow it down.

The banner is not showing Google tags fire before consent My banner changes are not live I have reached my session limit

A person can help, too.

Show us where you got stuck.

Send your website URL, platform, installation method and what you expected to happen. A screenshot or Tag Assistant result helps us get to the right answer.

Email the Velo team